January 8, 2018 — Hewlett-Packard is recalling about 50,000 lithium-ion laptop batteries after 8 reports of overheating, melting, or charring. The problem poses fire and burn hazards.
HP Inc., of Palo Alto, California, said it received 8 reports of the recalled laptop batteries overheating, melting, or charring, including 3 reports of property damage totaling $4,500.
There was also 1 report of a minor injury involving a 1st-degree burn to the hand.
This recall involves batteries for HP Notebook computers and mobile workstations. The batteries were shipped with or sold as accessories for the following laptop computers:
|HP Probook 640 G2
|HP ProBook 640 G3
|HP ProBook 645 G2
|HP ProBook 645 G3
|HP ProBook 650 G2
|HP ProBook 650 G3
|HP ProBook 655 G2
|HP ProBook 655 G3
|HP ZBook 17 G3
|HP ZBook 17 G4
|HP ZBook Studio G3
|HP x360 310 G2
|HP Pavilion x360
|HP ENVY m6
|HP 11 Notebook PC
The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.
They were sold at Best Buy, other stores, and online. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for $50 to $90.
To see if your laptop battery is included in the recall, visit www.HP.com/go/batteryprogram2018.
If your battery is included in the recall, the website will provide instructions on how to enable “Battery Safety Mode.”
The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall.
These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
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