August 4, 2016 — Intel has issued a recall for the Basis Peak fitness watches because they can overheat and cause blisters and burns.
The problem is blamed on its best feature. Unlike most smart-watches, the Peak continuously monitors heart-rate using an active LED on the back of the watch. That LED appears to cause burn injuries.
The problem only affects 0.2% of all watches sold, but it is serious enough that the company has recalled every watch and asked users to stop using it immediately.
The recall was issued after a software update failed to fix problem without “completely compromising the user experience,” the company said in a statement.
Basis is offering a full refund to consumers. The Titanium sold for $344 and the Peak sold for $234. The company will also refund authorized accessories, such as the cradle or strap.
Users will have access to their Basis Peak activity information until December 31, 2016. After that, the service will shut down and users will not be able to log on, retrieve data, or sync the device online.
This is the second major recall for a fitness watch causing burns. In February 2014, Fitbit recalled about 1 million Force wristbands after receiving 10,000 reports of allergic reactions, redness, rashes, and blistering where it contacted the skin.
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